RECENT PROFESSIONAL EXPERIENCE | (2013-PRESENT)
Press Ganey | South Bend, IN | 2023-Present
Area Vice President, Managing Director
Partner with clients to understand business needs and deliver solutions to drive growth, engage the workforce, improve safety, and deliver better experiences for patients, employees and providers.
Reputation | San Ramon, CA | 2020-2023
VP, Head of Consumer and Patient Experience, North America
Led a consulting team and partnered cross-functionally across product, sales, marketing and client success to develop healthcare product use cases and GTM strategy for new solutions for a leading experience management platform.
Ascension | St. Louis, MO | 2015-2020
Senior Director, Digital Consumer Experience & Product Strategy
Led a team of 30 developers, analysts, managers and practitioners to build the first national consumer-facing digital platform for one of the largest health systems in the U.S.
Mallinckrodt Pharmaceuticals | St. Louis, MO | 2012-2015
Manager, Web and Digital Media
Developed strategy and oversaw all corporate and commercial digital platforms and strategic projects for a global biosciences company.
PREVIOUS PROFESSIONAL EXPERIENCE | 2000-2013
- Reliv International, Digital Marketing Strategist (2010-2012)
- AnnieHarm, Digital Strategy Consultant (2005-2013)
- Crider Health Center, Manager of PR and Marketing (2009-2010)
- Rosati-Kain, Director of Marketing and Recruitment (2006-2009)
- Law Office of Maryanne Newman and William Buchholz, Paralegal (2000-2006)
EDUCATION
BA, Media Communications + Minor, Journalism | Webster University | St. Louis, MO
MBA + Minor, Data Science FKA Business Intelligence and Analytics | Capella University | Minneapolis, MN
AWARDS
2015 Siteman Cancer Center Fundraising Award
2014 Catalyst Award
2013 St. Louis Business Journal’s “30 Under 30″
2012 FOCUS St. Louis, Coro Women in Leadership
2012 Bronze Quill, Award of Merit
2011 IABC President’s Award
BOARDS & VOLUNTEER WORK
Executive Advisory Board, Hedy & Hopp (2023)
President’s Advisory Board, St. Louis University of Health Sciences and Pharmacy (2023)
Executive Advisory Board, Reputation.com (2019-2020)
Board of Directors, IABC (2006-2015)
Board of Directors, Headway Clubhouse (2010-2011)
R-K Tournament of Champions, Chair (2005-2012)
R-K Golf Tournament, Chair (2006-2008)
THOUGHT LEADERSHIP HIGHLIGHTS
How Medical Providers Can Fight Misinformation, Healthcare Business Today
Gauging the Consumer Experience of Healthcare in the Post-COVID Era, MedCity News
Eliminating the Disconnect Between Patient Expectations and Reality, Becker’s Healthcare
Improve Healthcare Through a Hyper-personalized CX, American Hospital Association
Optimizing Your COVID-19 Vaccine Outreach, Modern Healthcare
Mastering the Healthcare TechStack, LinkedIn